| Custom Orders |

At Seterra Designs, we are honored to collaborate with you on bespoke, one-of-a-kind jewelry.

Due to the highly personalized nature of this work and the immediate allocation of fine metals and gemstones, all custom orders are strictly non-refundable and cannot be exchanged.

To initiate the design and production phase, a 50% non-refundable deposit is required. This deposit covers the artisanal design time, hand-sketching work, and the procurement of materials specific to your project.

By paying this deposit, you acknowledge and agree that it is non-refundable should the project be canceled for any reason.

The remaining 50% balance is due upon completion and must be paid in full prior to the delivery or shipment of your finished piece.